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> Chapter 5 - Best Practices > Overview > Customer service and technical support

Customer service and technical support

For antivirus and attack definition updates, firmware updates, updated product documentation, technical support information, and other resources, please visit the Fortinet Technical Support web site at

You can also register Fortinet products and service contracts from and change your registration information at any time.

For information about our priority support hotline (live support), see

When requesting technical support, please provide the following information:

  • Your name, and your company’s name and location
  • Your email address and/or telephone number
  • Your support contract number (if applicable)
  • The product name and model number
  • The product serial number (if applicable)
  • The software or firmware version number
  • A detailed description of the problem