Monitoring the system : Managing the quarantines : Managing the personal quarantines
Managing the personal quarantines
The Personal Quarantine tab displays a list of personal quarantines, also called per-recipient quarantines.
In advanced mode, when incoming email matches a policy that directs quarantined email to the personal quarantine, the FortiMail unit will save the email to its hard drive and not deliver it to the recipient. Instead, the FortiMail unit will periodically send a quarantine report to email users, their designated group owner, or another recipient (if you have configured one using the advanced mode of the web UI).
In basic mode, incoming quarantined email also is kept on the FortiMail unit’s hard drive.
The quarantine report, by default sent once a day at 9 AM, lists all email messages that were withheld since the previous quarantine report. Using the quarantine report, email users can review email message details and release any email messages that are false positives by clicking the link associated with them. The email message will then be released from quarantine and delivered to the email user’s inbox. Using the web UI, FortiMail administrators can also manually release or delete quarantined email. For more information on deleting email that has been quarantined to the per-recipient quarantine, see “Managing the personal quarantines”. For information on configuring the schedule and recipients of the quarantine report, see “Configuring global quarantine report settings”.
You can configure the FortiMail unit to send email to the per-recipient quarantine by selecting Quarantine in action profiles, content profiles and antispam profiles. For more information, see “Configuring antispam action profiles” and “Configuring content profiles”.
Unlike the system-wide quarantine, the per-recipient quarantine can be accessed remotely by email users so that they can manage their own quarantined email. For information on configuring remote per-recipient quarantine access, see “How to enable, configure, and use personal quarantines”.
 
 
To reduce the amount of hard disk space consumed by quarantined mail, regularly release or delete the contents of each recipient’s quarantine.
 
 
Email users can also manage their own per-recipient quarantines through quarantine reports. For more information, see “Releasing and deleting email via quarantine reports”.
To access this part of the web UI, your administrator account’s access profile must have Read-Write permission to the Quarantine category. For details, see “About administrator account permissions and domains”.
To view the list of per-recipient quarantine folders for a protected domain
1. Go to Monitor > Quarantine > Personal Quarantine.
2. Select the name of a protected domain from Domain.
You can view, delete, and release email that has been quarantined to each personal quarantine mailbox.
 
To reduce the amount of hard disk space consumed by quarantined mail, regularly release or delete the contents of each recipient’s quarantine.
 
 
Email users can also manage their own per-recipient quarantines through quarantine reports. For more information, see “Releasing and deleting email via quarantine reports”.
To view email messages inside a personal quarantine mailbox
1. Go to Monitor > Quarantine > Personal Quarantine.
2. Double-click the row corresponding to that mailbox.
3. To view an email in the mailbox, double-click it.