Configuring antispam settings : Configuring email quarantines and quarantine reports : Configuring global quarantine report settings : Releasing and deleting email via quarantine reports
Releasing and deleting email via quarantine reports
Quarantine reports enable recipients to remotely monitor and delete or release email messages in the per-recipient quarantine folders.
Depending on whether the quarantine report is sent and viewed in plain text or HTML format, a quarantine report recipient may use either or both web release and email release methods to release or delete email from a per-recipient quarantine.
• Web release: To release or delete an email from the per-recipient quarantine, the recipient must click the Release or Delete web action link which sends an HTTP or HTTPS request to the FortiMail unit. Available for HTML format quarantine reports only.
Figure 174: Releasing an email from the per-recipient quarantine using web release
• Email release: To release or delete an email from the per-recipient quarantine, the recipient must either:
• Click the Release or Delete email action link which creates a new email message containing all required information, then send it to the quarantine control account of the FortiMail unit. Available for HTML format quarantine reports only.
• Manually send an email message to the quarantine control account of the FortiMail unit. The To: address must be the quarantine control email address, such as release-ctrl@example.com or delete-ctrl@example.com. The subject line must contain both the recipient email address and Message-Id: of the quarantined email, separated by a colon (:), such as:
user1@example.com:MTIyMDU0MDk1Ni43NDRfMTk2ODU0LkZvcnRpTWFpbC00MDAsI0YjUyM2NjUjRQ==
Figure 175: Releasing an email from the per-recipient quarantine using email release
Quarantine control email addresses are configurable. For information, see “Configuring the quarantine control accounts”.
Web release links may be configured to expire after a period of time, and may or may not require the recipient to log in to the FortiMail unit. For more information, see “Configuring global quarantine report settings”.
For more information on the differences between plain text and HTML format quarantine reports, see “About the plain text formatted quarantine report” and “About the HTML formatted quarantine report”.