Determining the source of the problem
To know which solutions to try, you first need to locate the source of the problem. Occasionally, a problem has more than one possible source. To find a working solution, you will need to determine the exact source of the problem.
• Did FortiWeb’s hardware and software both start properly? If not, see
“Bootup issues”.
• What has recently changed?
Do not assume that nothing has changed in the network. Use
Diff and
Backups to see if something changed in the configuration, and
Logging to see if an unusual condition occurred. If the configuration did change, see what the effect is when you roll back the change.
• Does your configuration involve HTTPS?
If yes, make sure your certificate is loaded and valid.
• Are any web servers down?
• Is a policy disabled?
• Does the problem originate on the camera, FortiWeb, or your computer? There are two sides to every connection. See
“Connectivity issues”.
• Does the problem affect only specific clients or servers? Are they all of the same type?
• Is the problem intermittent or random? Or can you reproduce it reliably, regardless of which camera or computer you use to connect to FortiWeb?
If the problem is intermittent, you can use the
System Resources widget to see whether the problem corresponds to FortiWeb processor or RAM exhaustion. See
“Resource issues”.
You can also view the event log. (If there is no event log, someone may have disabled that feature. See
“Enabling log types, packet payload retention, & resource shortage alerts”.)
• Is your system under attack?
View the
Attack Log Console widget on the dashboard.
See also