Snapshot notification issues
If you are not receiving any email after motion detection records a clip, but you have configured camera notifications, first verify that your FortiRecorder NVR’s SMTP email settings are correct, and that it can connect to your email server to send email. Then check that notifications are not being blocked or sent to your spam or junk mail folder. (Some anti-spam systems mistakenly mark repeated or frequent email as spam.)
If you are receiving the email, and there are video links (that is, FortiRecorder has
not been configured to email still images — see
“Notification configuration workflow”), but you cannot view the video from the email:
1. Verify that you have installed the QuickTime video player software on your computer.
2. Verify that your computer can connect to the FortiRecorder NVR’s IP address. Unless you have configured FortiRecorder with your public IP, this is a private network IP address, and can only be reached when you are connected to your office’s network. It cannot be viewed from the Internet. If you want to log in to the web UI and/or view video clips while out of the office, you must configure port forwarding and/or a virtual IP (VIP) on your firewall or Internet router, and configure the FortiRecorder NVR to link to this public IP address in snapshot notifications.
If you are receiving too many notifications, change the configuration so that your FortiRecorder NVR will only send snapshot notifications during suspicious periods, and focuses motion detection only on areas that do not cause false alerts, such as fans or blinking lights.