Resetting passwords
If someone has forgotten or lost his or her password, or if you need to change an account’s password, the admin administrator can reset the password.
If you forget the password of the admin administrator, however, you will not be able to reset its password through the web UI. You can either:
• reset the FortiRecorder NVR to its default state (including the default administrator account and password) by restoring the firmware. For instructions, see
“Restoring firmware (“clean install”)”.
To reset an account’s password
1. Log in as the admin administrator account.
2. Go to System > User > User.
3. Click the row to select the account whose password you want to change.
4. Click Edit.
5. In the New Password and Confirm Password fields, type the new password.
6. Click OK.
The new password takes effect the next time that account logs in.
To reset the admin account’s password
1. Power off the FortiRecorder NVR.
2. Find the serial number of the FortiRecorder NVR.
This is usually on the bottom of the appliance. If you have previously registered the appliance with Fortinet Technical Support, you can also retrieve it from the
web site.
3. On your computer, copy the serial number.
This is so that you are ready to quickly paste it into the terminal emulator. (Typing it slowly may cause the login to time out.) The serial number is case sensitive.
4. While the appliance is shut down, connect the local console port of your appliance to your computer.
6. Power on the FortiRecorder NVR.
Power on self-test (POST) and other messages should begin to appear in the console.
7. Between 15 - 30 seconds after the login prompt appears, immediately enter:
maintainer
then enter:
bcpb<serial-number_str>
where <serial-number_str> is the serial number. (If you have copied it, in PuTTY, you can right-click to quickly paste it, instead of typing it in. This will prevent the login from timing out.)
If you are successful, the CLI will welcome you, and you can then enter the following commands to reset the admin account’s password:
config system admin
edit admin
set password <new-password_str>
end
exit
where <new-password_str> is the password for the administrator account named admin.
If you do not enter both the correct user name and the password within the correct time frame, the console will display an error message:
The hashed password length is invalid
To attempt the login again, power cycle the appliance.