Priority 4
This Minor priority is assigned to support cases in which:
• The customer is making information requests and asking standard questions about the configuration or functionality of equipment.
Customers must report Priority 1 and 2 issues by phone directly to the Fortinet EMEA Support Center.
For lower priority issues, you may submit an assistance request (ticket) via the web system.
The web ticket system also provides a global overview of all ongoing support requests.