• A valid contact name, phone number, and email address.

• A clear and accurate problem description.

• A detailed network diagram with complete IP address schema.

• The configuration file, software version, and build number of the Fortinet device.

• Additional log files such as Antivirus log, Attack log, Event log, Debug log or similar information to include in the ticket as an attachment. If a third-party product is involved, for example, email server, FTP server, router, or switch, please provide the information on its software revision version, configuration, and brand name.