Providing Supporting Elements
If the Fortinet Technology Assistance Center (TAC) needs to be contacted to help you with your issue, be prepared to provide the following information:
• The firmware build version (use the get system status command)
• A network topology diagram
• A recent configuration file
• Optionally, a recent debug log
• Tell the support team what troubleshooting steps have already been performed and the results.
| Do not provide the output from exec tac report unless Support requests it. The output from that command is very large and is not required in many cases. |
For additional information about contacting Fortinet Customer Support, see
“Technical Support Organization Overview”.
All of this is your troubleshooting plan.