To reduce the amount of hard disk space consumed by quarantined mail, regularly release or delete the contents of each recipient’s quarantine. |
Email users can also manage their own per-recipient quarantines through quarantine reports. For more information, see “Releasing and deleting email via quarantine reports” on page 431. |
GUI item | Description | |
Delete (button) | ||
Compact (button) | Mark the check boxes in the rows of the quarantine folders that you want to compact and click Compact. For performance reasons, when you delete an email, it is marked for deletion but not actually removed from the hard disk at that time, and so still consumes some disk space. Compaction reclaims this hard disk space. Note: Folder sizes are updated once an hour. The reduction in folder size will not be immediately reflected after you compact a folder. | |
Send quarantine report to (button) | Either: • to send a quarantine report for all personal quarantines in the selected domain, mark the check box in the check box column heading • to send a quarantine report for some personal quarantines in the selected domain, mark the check boxes of each personal quarantine for which you want to send a quarantine report then click this button. A dialog appears: in For past hours, enter the number of previous hours’ worth of spam to include in the quarantine report. To periodically send quarantine reports, configure a quarantine report schedule. For more information, see “Configuring global quarantine report settings” on page 425 and “Quarantine Report Setting” on page 242. Note: The quarantine report is sent to the recipient email address configured in “Configuring global quarantine report settings” on page 425 or “Quarantine Report Setting” on page 242, which might not be the same as the name of the personal quarantine mailbox. For example, you could configure it-manager@example.com to be the recipient of all quarantine reports for the protected domain example.com. | |
Search (button) | Click to create a filter for searching email in the per-recipient quarantine. For details, see “Searching email in the personal quarantine” on page 56. | |
Search user | From the drop-down list, select how you want entries to match your filter criteria (such as Regular Expression). In the text box, enter your filter criteria (such as user.*\@example\.com), then press Enter. Mailboxes not matching your filter criteria will be hidden. To show all mailboxes for the selected domain again, delete your filter criteria, then press Enter. | |
Domain | Select the name of a protected domain to view per-recipient quarantines for recipients in that protected domain. You can see only the domains that are permitted by your administrator profile. For more information on protected domains, see “Configuring protected domains” on page 230. | |
Mailbox | Displays the recipient email address for which the FortiMail unit has quarantined email into a personal quarantine mailbox. Note: The name in Mailbox might not match the email address as it appears on the protected SMTP server if, for example, you configured address mappings, aliases, or recipient-address-rewriting on the FortiMail unit or at other points during the email processing stream. To locate the personal quarantine for an email user or alias, search for the recipient email address exactly as it appears when an email to that individual or group passes through the FortiMail unit, before any subsequent redirection. | |
Size | Displays the size of the quarantine folder in kilobytes (KB). Note: FortiMail updates folder sizes once an hour. | |
To reduce the amount of hard disk space consumed by quarantined mail, regularly release or delete the contents of each recipient’s quarantine. |
Email users can also manage their own per-recipient quarantines through quarantine reports. For more information, see “Releasing and deleting email via quarantine reports” on page 431. |
GUI item | Description | |
View (button) | To view a message, either double-click it, or mark its check box and click View. A pop-up window appears which displays the email message. If the message body and subject line are not sufficient to help you decide whether you want to release or delete the email, you can click the Detailed Header link to view additional message headers. | |
Delete (button) | ||
Release (button) | To release all email messages in the quarantine for this recipient, mark the top check box and click Release. To release individual email messages, mark their check boxes and click Release. A pop-up window appears. You can release email to the original recipient and/or to other recipients. If want to release email to other recipient, enter the email address. You can add up to five email addresses. | |
Back (button) | Click to return to the list of personal quarantine mailboxes for the selected protected domain. | |
Filter | User the filter to display the released or unreleased email only. By default, FortiMail only displays the unreleased email. | |
From | Lists the display name of the sender, such as "User 1". | |
Subject | Lists the subject line of the email. | |
Date | Lists the date and time of that the email was sent. | |
Received | Lists the date and time that the email was quarantined. | |
Envelope From | Lists the email address of the sender as it appears in the message envelope (MAIL FROM:), such as user1@example.com. | |