B. Do you have problems with the console text
1. Do you see any console messages?
• If yes, continue.
2. Are there console messages but text is garbled on the screen?
• If yes, ensure your console communication settings are correct for your unit (such as, baud rate 9600, data bits 8, parity none, stop bits 1). Check the FortiMail QuickStart Guide for settings specific to your model.
• If that fixes the problem, you are done.
3. Do the console messages stop before the prompt: Press Any Key to Download Boot Image?
• If no, follow the console instruction Press any key to Download Boot Image and go to the next step.
4. When pressing a key, do you see one of the following messages?
[G] Get Firmware image from TFTP server
[F] Format boot device
[B] Boot with backup firmware and act as default
[Q] Quit menu and continue to boot with default firmware
[H] Display this list of options
• If no, ensure you serial communication parameters are set to no flow control, check that the correct baud rate is set.
To find the unit's current baud rate using CLI, enter these commands:
config system console
get
Change settings if needed and reboot the FortiMail unit by powering off and on.
5. Did the reboot fix the problem?
• If that fixes your problem, you are done.