Create a checklist so that you know what you have tried, and what is left to check.

If you need to contact Fortinet Technical Support, it helps to provide a list of what data you gathered and what solutions you tried. This prevents duplicated efforts, and minimizes the time required to resolve your ticket.

If you need access to other networking equipment such as switches, routers, and servers to help you test, contact your network administrator. Fortinet Technical Support will not have access to this other equipment. However, they may need to ask you to adjust a setting on the other equipment.

If you are not using the admin account on FortiWeb, verify that your account has the permissions you need to run all diagnostic s.