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Changing an administrator’s password

If an administrator has forgotten or lost their password, or if you need to change an administrator account’s password and you do not know its current password, you can reset the password.

If you forget the password of the admin administrator, you can reset the FortiWeb to its default state (including the default administrator account and password) by restoring the firmware. For instructions, see Restoring firmware (“clean install”).

To change an administrator account’s password
If the account authenticates by FortiWeb querying a remote LDAP or RADIUS server, you cannot use this procedure. The Change Password button will be greyed out and unavailable for accounts that use remote authentication. Instead, log in to the remote authentication server and reset the password there.

1.  Log in as the admin administrator account.

Alternatively, if you know the current password for the account whose password you want to change, you may log in with any administrator account whose access profile permits Read and Write access to items in the Admin Users category.

2.  Go to System > Admin > Administrators.

3.  Mark the check box in the row of the account whose password you want to change.

4.  Click Change Password.

A dialog appears.

5.  The Old Password field does not appear for other administrator accounts if you are logged in as the admin administrator. If you logged in using a different account, however, in the Old Password field, type the current password for the account whose password you are resetting. (The admin account does not have an old password initially.)

6.  In the New Password and Confirm Password fields, type the new password and confirm its spelling.

7.  Click OK.

If you change the password for the admin administrator account, the FortiWeb appliance logs you out. To continue using the web UI, you must log in. The new password takes effect the next time that account logs in.