Case Escalation Settings

Case Escalation settings allow you to define escalation policies for incident tickets and then use it as an escalation policy when creating a ticket using FortiSIEM Case system.

Follow the below procedures to enable Case Escalation Settings:

• Adding a Case Escalation Policy
• Modifying a Case Escalation Policy

Adding a Case Escalation Policy

Complete these steps to create an escalation ticket and then use it as an escalation policy while creating a ticket, using FortiSIEM Case system.

1. Go to ADMIN > Settings > General > Case Escalation tab.
2. Click New.
3. In the Escalation Policy dialog box, enter or select the following information:
   
   

   Settings	Guidelines
   Name	[Required] Name of the escalation policy.
   Remaining Time	Expiration Time of the policy either relative or absolute time.
   Email To	Email the policy to the Assignee or Assignee's Manager.

4. Click Save.
   

Modifying a Case Escalation Policy

Complete these steps to create an escalation ticket:

1. Go to ADMIN > Settings > General > Case Escalation tab.
2. Select one or more ticket(s).
3. Use the options below to edit an escalation ticket.
   • Edit - to edit an escalation ticket.
   • Delete - to delete an escalation ticket.
4. Click Save.