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ServiceNow SOAP Integration Requirements

General Requirements

FortiSIEM uses ServiceNow Direct Web Service for integration. FortiSIEM communicates on SOAP port 80.

The following SOA APIs are used:

Insert
Update
getKeys
get
getRecords

The following role types are required:

soap_create
soap_query
soap_query_update
soap_update

The following Table and Field permissions are provided.

Required Table and Field Permissions for CMDB Outbound Integration
Required Table and Field Permissions for Incident Outbound Integration

Required Table and Field Permissions for CMDB Outbound Integration

Main Table Permissions

ServiceNow Table	FortiSIEM Actions	Required Permissions
configuration item [cmdb_ci]	Query Insert Update	Read Write Create
Running Process [cmdb_running_process]	Query Insert / Create Update	Read Write Create
Software Instance [cmdb_software_instance]	Query Insert / Create Update	Read Write Create

Extended Table Permissions

ServiceNow Table	FortiSIEM Actions	Required Permissions
cmdb_ci_linux_server	Query Insert / Create Update	Read Write Create
cmdb_ci_win_server	Query Insert / Create Update	Read Write Create
cmdb_ci_hpux_server	Query Insert / Create Update	Read Write Create
cmdb_ci_unix_server	Query Insert / Create Update	Read Write Create
cmdb_ci_aix_server	Query Insert / Create Update	Read Write Create
cmdb_ci_solaris_server	Query Insert / Create Update	Read Write Create
cmdb_ci_esx_server	Query Insert / Create Update	Read Write Create
cmdb_ci_web_server	Query Insert / Create Update	Read Write Create
cmdb_ci_app_server_java	Query Insert / Create Update	Read Write Create
cmdb_ci_app_server_tomcat	Query Insert / Create Update	Read Write Create
cmdb_ci_app_server_weblogic	Query Insert / Create Update	Read Write Create
cmdb_ci_app_server_websphere	Query Insert / Create Update	Read Write Create
cmdb_ci_app_server_jboss	Query Insert / Create Update	Read Write Create
cmdb_ci_netware_server	Query Insert / Create Update	Read Write Create
cmdb_ci_database	Query Insert / Create Update	Read Write Create
cmdb_ci_vpn	Query Insert / Create Update	Read Write Create
cmdb_ci_ip_router	Query Insert / Create Update	Read Write Create
cmdb_ci_netgear	Query Insert / Create Update	Read Write Create
cmdb_ci_ups	Query Insert / Create Update	Read Write Create
cmdb_ci_printer	Query Insert / Create Update	Read Write Create
cmdb_ci_network_adapter	Query Insert / Create Update	Read Write Create
cmdb_ci_storage_disk	Query Insert / Create Update	Read Write Create

Reference Table Permissions

ServiceNow Table	FortiSIEM Actions	Required Permissions
Company [core_company]	Query	Read

Reference Field Permissions

Field	ServiceNow Table	Required Permissions	Need write_role
company	core_company	Read Write	Yes. The default role in ServiceNow is : admin

Regular Field Permissions

Need Read/Write and write_role is not required.

Required Table and Field Permissions for Incident Outbound Integration

Main Table Permissions

ServiceNow Table	FortiSIEM Actions	Required Permissions
Incident [incident]	Query Insert / Create Update	Read Write Create

Reference Table Permissions

ServiceNow Table	FortiSIEM Actions	Required Permissions
Company [core_company]	Query	Read

Reference Field Permissions

Field	ServiceNow Table	Required Permissions	Need write_role
assigned_to	sys_user	Read	Yes. The default role in ServiceNow is : itil
company	core_company	Read Write	Yes. The default role in ServiceNow is: admin

Regular Field Permissions

Field	Required Permissions	Need write_role
state	Read	Yes. The default role in ServiceNow is : itil
comments	Read Write	Yes. The default role in ServiceNow is : itil
closed_by	Read	Yes. The default role in ServiceNow is : itil
short_description	Read Write	Yes. The default role in ServiceNow is : itil
impact	Read Write	Yes. The default role in ServiceNow is : itil
urgency	Read Write	Yes. The default role in ServiceNow is : itil
closed_at	Read	Yes. The default role in ServiceNow is : admin
work_notes	Read Write	Yes. The default role in ServiceNow is : itil
Active	Read Write	No

FortiSIEM 6.2.1

ServiceNow SOAP Integration Requirements

General Requirements

Required Table and Field Permissions for CMDB Outbound Integration

Main Table Permissions

Extended Table Permissions

Reference Table Permissions

Reference Field Permissions

Regular Field Permissions

Required Table and Field Permissions for Incident Outbound Integration

Main Table Permissions

Reference Table Permissions

Reference Field Permissions

Regular Field Permissions