Incident Notification Settings
Notification Policies handles the sending of notifications when an incident occurs. Instead of setting notifications for each rule, you can create a policy and apply it to multiple rules.
The following section describes the procedures to enable Incident Notification settings:
Adding Incident Notification Settings
- Go to ADMIN > Settings > General > Notification Policy tab.
- Click New.
- Select the Severity.
- For Rules, click the drop-down and select the rule or rules you want to trigger this notification from the folders.
- Set a Time Range during which this notification will be in effect.
Notifications will be sent only if an incident occurs during the time range you set here. - For Affected Items, click the drop-down and select the devices or applications from the Select Devices drop-down list for which this policy should apply.
Instead of individual devices or groups, you can apply the notification policy to an IP address or range by clicking Add IP/Range. You can also select a group, and move to the (NOT) Selections column to explicitly exclude that group of applications or devices from the notification policy. - For Service Provider deployments, select the Affected Orgs to which the notification policy should apply.
Notifications will be sent only if the triggering incidents affect the selected organization. - Select the Action to take when the notification is triggered.
- Send Email/SMS to the target users. See here.
- Run Remediation/Script. See here.
- Invoke integration Policy. Run:no policy
- Send SNMP message to the destination set in ADMIN > Settings > Analytics.
- Send XML file over HTTP(S) to the destination set in ADMIN> Settings > Analytics.
- Open Remedy ticket using the configuration set in ADMIN > Settings > Analytics.
- Select the Settings to enable the exceptions for notification trigger.
- Do not notify when an incident is cleared automatically.
- Do not notify when an incident is cleared manually.
- Do not notify when an incident is cleared by system.
- Enter any Comments about the policy.
- Click Save.
You can also create a duplicate notification by selecting a notification from the table and clicking Clone.
Modifying Incident Notification Settings
Complete these steps to modify an Incident Notification setting.
- Go to ADMIN > Settings > General > Notification Policy tab.
- Use the following buttons to modify Incident Notification settings:
- Edit - To edit an Incident Notification setting
- Delete - To delete an Incident Notification setting
- Click Save.