Editing User Information

Complete these steps to edit a CMDB user:

  1. From the left panel folders, select a User from the Users folder.
  2. Click Edit.
  3. In the Edit User dialog box:
    1. Add the User Name and user profile information including User Name, Full Name, Job Title, and Company.
    2. Click the drop-down to select the Importance - "Important", "Critical" or "Mission Critical".
    3. Select a Default Role for the user.
      See Role Settings for a list of default roles and permission. You can also create new roles, which will be available in this menu after you create them. 
    4. For Session Timeout, enter the number of minutes after which an inactive user will be logged out. 
    5. For User Lockout, enter the number of minutes the user will be unable to log into the system after three successive authentication failures.
    6. For Password Reset, enter the number of days after which a user’s current password for logging in to the system will automatically expire.
      If left blank, the user's password will never expire. 
    7. Enter the Employee ID of the user.
    8. Select the Manager to which this user belongs.
    9. For System Administrator, select Yes.
    10. If this System Admin user should be allowed to approve de-anonymization requests, enable De-obfuscation Approver.
    11. For Password, select Local or External.
      If you select Local, enter and then reconfirm the user password. See Authentication Settings for more information about using external authentication.
      Note: If more than one authentication profile is associated with a user, then the servers will be contacted one-by-one until a connection to one of them is successful. Once a server has been contacted, if the authentication fails, the process ends, and the user is notified that the authentication failed.
  4. Click Save.

You can also use the following functions on the Actions menu:

  • Unlock - to unlock a user, select the user from the list and click Action >Unlock.
  • Add to Watchlist- select the user from the list and click Action > Add to Watchlist. In the Add to Watch List dialog, select the Organization and Expires on time. Make the selections from the list using the > button and save.