Adding Users

Complete these steps to add Users:

  1. Click CMDB and select Users folder on the left panel.
  2. Click New to create a new user.
  3. In the New User dialog box, enter the detailed information about this User:
    1. Add the user profile information including User Name, Full Name, Job Title and Company.
    2. Click the drop-down to select the Importance of this user - "Important", "Critical" or "Mission Critical".
    3. Enable Active if this is an active user.
    4. Enter the user's Domain.
    5. Enter the user's Distinguished Name DN.
    6. For User Lockout, enter the number of minutes the user will be unable to log into the system after three successive authentication failures.
    7. For Password Reset, enter the number of days after which a user’s current password for logging in to the system will automatically expire. If left blank, the user's password will never expire. 
    8. For Session Timeout, enter the number of minutes after which an inactive user will be logged out. 
    9. Enter the Employee ID of the user.
    10. Select the Manager to which this user belongs.
    11. For System Admin, select Yes
      1. For Mode, select Local or External.
        If you select Local, enter and then reconfirm the user password. For External, see Authentication Settings for more information about using external authentication.
        Note: If more than one authentication profile is associated with a user, then the servers will be contacted one-by-one until a connection to one of them is successful. Once a server has been contacted, if the authentication fails, the process ends, and the user is notified that the authentication failed.
      2. Select a Default Role for the user.
        See the topic Role Settings for a list of default roles and permission. You can also create new roles, which will be available in this menu after you create them. 
    12. If this System Admin user should be allowed to approve de-anonymization requests, enable De-obfuscation Approver.
    13. Click Contact Info to enter your personal contact information.
    14. Enter any Description about the user.
  4. Click Save.

    The new user details appear in the list.


  • When viewing this user list as a Super global user, you may see repetitions of a few User Names, where those names exist in multiple Organizations. This can be determined by checking the contents of the Organization column.
  • Repetition of User Names may also occur if an LDAP server has moved from one Organization to another and discovery of that LDAP server introduces users from the previous organization who may share the same user name. In this case, the administrator may wish to remove users that are no longer applicable.