Viewing Users

Follow the procedure below to view Users:

  1. Click CMDB and select Users folder on the left panel.
  2. Click New
  3. In the New User dialog box, enter the information about the User.
    1. Add the User Name and user profile information including User Name, Full Name, Job Title and Company.
    2. Click the drop-down to select the Importance - 'Important', 'Critical' or 'Mission Critical'.
    3. Select a Default Role for the user.
      See the topic Role Settings for a list of default roles and permission. You can also create new roles, which will be available in this menu after you create them. 
    4. For User Lockout, enter the number of minutes the user will be unable to log into the system after three successive authentication failures.
    5. For Session Timeout, enter the number of minutes after which an inactive user will be logged out. For System Account Enabled, select Yes.
    6. For System Password Reset, enter the number of days after which a user’s current password for logging in to the system will automatically expire.
      If left blank, the user's password will never expire. 
    7. For Password, select Local or External.
      If you select Local, enter and then reconfirm the user password. See Authentication Settings for more information about using external authentication.
      Note: If more than one authentication profile is associated with a user, then the servers will be contacted one-by-one until a connection to one of them is successful. Once a server has been contacted, if the authentication fails, the process ends, and the user is notified that the authentication failed.
    8. For System Administrator, select Yes.
  4. Click Save.

    The new user details appear in the list.

Notes:

  • When viewing this user list as a Super global user, you may see repetitions of few User Names where those user name exist in multiple Organizations. This can be determined by checking the contents of the Organization column.
  • Repetition of User Names may also occur if an LDAP server has moved from one Organization to another and discovery of that LDAP server introduces users from the previous organization who may share the same user name. In this case, the administrator may wish to remove users that are no longer applicable.