Searching a Ticket
Follow the procedure below to search a ticket:
- Go to CASES tab.
- Click the Add Filter search field to select any known filter from the drop-down with reference to the table below.
Based on the selection, new fields appear including the condition and value fields.Settings Guidelines Time Range Search any ticket created during a specific time range. Use LAST to find the tickets from the last number of days, hours and/or minutes or FROM to choose a range of dates and time from the Calendar. State Select the state of the ticket from the drop-down - New, Assigned, Closed, In Progress or Reopened. Elapsed Select the time elapsed since the ticket was created. Assignee Select the assignee of the ticket. Creator Select the creator of the ticket. Priority Select the priority of the ticket - High, Medium or Low. Organization Select the Organization to which the ticket applies. Ticket ID Enter the Id of the ticket auto-generated by the system. Summary Enter any known information included in the Ticket Summary. - Select the check mark to display the results.
The results are displayed in the table. Select any ticket to display the Detail and Action History in the lower pane.