Creating a Ticket

Follow the procedure below to create a ticket:

1. Go to CASES.
2. Click New.
3. In the New Ticket dialog box, enter the information below:
   

   Settings	Guidelines
   Summary	[Required] Summary information about the ticket.
   State	State is automatically created by the system once the ticket is created. This can be modified from New to other values later.
   Assignee	Click the edit icon to select the user from the list of Users.
   Escalation	Escalation type.
   Priority	[Required] Priority of the ticket - High, Medium or Low
   Due Date	Due date for the ticket.
   Attachment	Click the edit icon to select and upload/delete any attachments.
   CC	Email ids to cc the ticket details.
   Description	Description about the ticket.

4. Click Save.
   A unique ID is automatically assigned to the ticket.
5. Select the ticket from the list to display the Detail and Action History information in the lower pane.