Creating a Ticket
Follow the procedure below to create a ticket:
- Go to CASES.
- Click New.
- In the New Ticket dialog box, enter the information below:
Settings Guidelines Summary [Required] Summary information about the ticket. State State is automatically created by the system once the ticket is created. This can be modified from New to other values later. Assignee Click the edit icon to select the user from the list of Users. Escalation Escalation type. Priority [Required] Priority of the ticket - High, Medium or Low Due Date Due date for the ticket. Attachment Click the edit icon to select and upload/delete any attachments. CC Email ids to cc the ticket details. Description Description about the ticket. - Click Save.
A unique ID is automatically assigned to the ticket. - Select the ticket from the list to display the Detail and Action History information in the lower pane.