Incident Notification Settings

The sending of notifications when an incident occurs is handled by Notification Policies. Instead of having notifications set for each rule, you can create a policy and have it apply to multiple rules. 

The following section describes the procedures to enable Incident Notification settings:

Adding Incident Notification settings

  1. Go to ADMIN > General Settings > Notification tab.
  2. Click New.
  3. Select the Severity.
  4. For Rules, click the drop-down and select the rule or rules you want to trigger this notification from the folders. 
  5. Set a Time Range during which this notification will be in effect. 
    Notifications will be sent only if an incident occurs during the time range you set here.  
  6. For Affected Items, click the drop-down and select the devices or applications for which this policy should apply. 
    Instead of individual devices or groups, you can apply the notification policy to an IP address or range by clicking Add IP/Range. You can also select a group, and move to the (NOT) Selections column to explicitly exclude that group of applications or devices from the notification policy.
  7. For Service Provider deployments, select the Affected Orgs to which the notification policy should apply.
    Notifications will be sent only if the triggering incidents affect the selected organization.
  8. Select the Actions to take when the notification is triggered. 
    • Send Email/SMS to the target users. See here.
    • Run Remediation/Script. See here.
    • Invoke integration Policy. Run:no policy
    • Send SNMP message to the destination set in ADMIN > General Settings > Analytics.
    • Send XML file over HTTP(S) to the destination set in ADMIN> General Settings > Analytics.
    • Open Remedy ticket using the configuration set in ADMIN > General Settings > Analytics.
  9. Select the Settings to enable the exceptions for notification trigger. 
    • Do not notify when an incident is cleared automatically.
    • Do not notify when an incident is cleared manually.
    • Do not notify when an incident is cleared by system.
  10. Enter any Comments about the policy.
  11. Click Save.

You can also create a duplicate notification by selecting a notification from the table and clicking Clone.

Modifying Incident Notification settings

Follow the procedure below to modify an Incident Notification setting.

  1. Go to ADMIN > General Settings > Notification tab.
  2. Use the following buttons to modify Incident Notification settings:
    • Edit - To edit an Incident Notification setting
    • Delete - To delete an Incident Notification setting
  3. Click Save.