Ticket Escalation Settings
Ticket Escalation settings allow you to define escalation policies for incident tickets and then use it as an escalation policy when creating a ticket using FortiSIEM Case system..
Follow the below procedures to enable Escalation Settings:
Adding an escalation ticket
Follow the procedure below to create an escalation ticket and then use it as an escalation policy while creating a ticket, using FortiSIEM Case system.
Follow the procedure below to create an escalation ticket:
- Go to ADMIN > General Settings > Escalation tab.
- Click New.
- In the Escalation Policy dialog box, enter or select the following information:
Settings Guidelines Name [Required] Name of the escalation policy. Remaining Time Expiration Time of the policy either relative or absolute time. Email To Assignee or Assignee's Manager - Click Save.
Modifying an escalation ticket
Follow the procedure below to create an escalation ticket:
- Go to ADMIN > General Settings > Escalation tab.
- Select one or more ticket(s).
- Use the options below to edit an escalation ticket.
- Edit - to edit an escalation ticket.
- Delete - to delete an escalation ticket.
- Click Save.