Connectivity issues
One of your first tests when configuring a new device should be to determine whether video is being received from your camera, and whether commands/schedules are being sent to it. You should also test whether notification email can be sent, and accounts (administrators, operators, etc.) can log in to the web UI and view live video feeds.
After initial setup, connectivity should not be interrupted. FortiRecorder may sometimes be able to recover if, for example, a DHCP-addressed camera changes its IP. However this may result in disruptions to recording, and camera log messages such as:
Camera 'c1' experienced an interruption that may result in a loss of recording.
If connections fail or perform erratically, check the following in order.
| Troubleshooting is in order from more fundamental OSI layers of your network to the higher, more application-specific. If you are not setting up a new network, you may prefer to start with the more FortiRecorder-specific layers of your network, later in this section. |