Fortinet customers
There are two methods to report a technical issue on the Fortinet Support website: creating a technical support ticket by product or creating any type of ticket with the Ticket Wizard for more options.
Fortinet customers should complete the following steps to create a support ticket by product:
1. Log in to the support website at the following address with the account credentials used when the account was created:
2. Navigate to the top menu, click Asset and select Manage/View Products.
3. In the product list, select the product that is causing the problem.
4. On the left side bar, go to the Assistance category, and select Technical Request to create a TA Ticket.
5. Complete the Create TA Ticket fields.
6. Click View Products.
7. In the Products List, select the product that is causing the problem.
8. Complete the Create Support Ticket fields.
9. Select Finish to complete the support ticket.
Fortinet customers who would like to submit a customer service ticket, DOA ticket, RMA ticket, or FortiGuard service ticket should use the Ticket Wizard and complete the following steps:
1. Log in to the support website at the following address with the account credentials used when the account was created:
2. Navigate to the top menu, click Assistance and select Create a Ticket from the drop down menu.
3. Select a ticket type and complete the remaining steps in the Ticket Wizard.
4. Select Finish to complete the ticket.