Chapter 19 Troubleshooting : Common questions : How to check FortiOS network settings : DNS settings
  
DNS settings
While this section is not complicated, many networking problems can be traced back to DNS problems. Things to check in this area include:
Are there values for both primary and secondary entries?
Is the local domain name correct?
Are you using IPv6 addressing? If so, are the IPv6 DNS settings correct?
Are you using Dynamic DNS (DDNS)? If so, is it using the correct server, credentials, and interface?
Can you contact both DNS servers to verify the servers are operational?
If an interface addressing mode is set to DHCP and is set to override the internal DNS, is that interface receiving a valid DNS entry from the DHCP server? Is it a reasonable address and can it be contacted to verify it’s operational?
Are there any DENY security policies that need to allow DNS?
Can any internal device perform a successful traceroute to a location using the FQDN? See Traceroute.