Chapter 18 Troubleshooting : Technical Support Organization Overview : Support priority levels : Priority 2
  
Priority 2
This Major priority is assigned to support cases in which:
The network or system event is causing intermittent impact to end customers.
There is a loss of redundancy.
There is a loss of routine administrative or diagnostic capability.
There is an inability to deploy a key feature or function.
There is a partial loss of service due to a failed hardware component.