Fortinet Partners are entitled to priority web-based technical support. This service is designed for partners who provide initial support to their customers and who need to open a support ticket with Fortinet on their behalf. We strongly encourage submission and follow up of support tickets using this service.

The support ticket can be submitted after logging into the partner website using one of the following links using FortiPartner account details:

This link will redirect to the general Fortinet Partner Portal extranet website. Click Support > Online Support Ticket.