Fortinet Global Customer Services Organization
The Fortinet Global Customer Services Organization is composed of three regional Technical Assistance Centers (TAC):
• The Americas (AMER)
• Europe, Middle East, and Africa (EMEA)
• Asia Pacific (APAC)
The regional TACs are contacted through a global call center. Incoming service requests are then routed to the appropriate TAC. Each regional TAC delivers technical support to the customers in its regions during its hours of operation. These TACs also combine to provide seamless, around-the-clock support for all customers.
