Before troubleshooting your FortiGate unit, you will need administrator access to the equipment. If you are a client on a FortiGate unit with virtual domains enabled, often you can troubleshoot within your own VDOM. However, you should inform your FortiGate unit’s super admin that you will be doing troubleshooting.

Also, you may need access to other networking equipment such as switches, routers, and servers to help you test. If you do not normally have access to this equipment, contact your network administrator for assistance.