In some cases, your SIP configuration may require that the original IP address and port from the SIP contact request is kept after NAT. For example, the original SIP contact request could include the following:

After the packet goes through the FortiGate unit and NAT is performed, the contact request could look like the following (the IP address translated to a different IP address and the port to a different port):

You can enable register-contact-trace in a VoIP profile to have the SIP ALG add the original IP address and port in the following format:

So the contact line after NAT could look like the following:

Enter the following command to enable keeping the original IP address and port: