The first step is to determine how widespread this problem is. Does it affect the whole GPRS network, or just one or two devices?

If the entire network is has this problem, the solution is likely a more general one such as ensuring the security policies allow GTP traffic to pass, the GTP profile specifies SSGNs and GSGNs, or ensuring the GTP general settings are not overly limiting.

If one part of the network is affected, the problem is more likely centered around configurations with those network devices specified such as the handover group, or authorized SGSNs/GGSNs. It is also possible that small portions of the network may have hardware related issues such as cabling or faulty hardware. This section does not address those issues, and assumes hardware is not the problem.

The handover group is a whitelist of GTP addresses allowed to handle GTP messages. If a device’s address is not on this list, it will be denied.