Chapter 3 Authentication for FortiOS 5.0
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Agent-based FSSO
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Troubleshooting FSSO
Troubleshooting FSSO
When installing, configuring, and working with FSSO some problems are quite common. A selection of these problems follows including explanations and solutions.
Some common Windows AD problems include:
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General troubleshooting tips for FSSO
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User status “Not Verified” on the Collector agent
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After initial configuration, there is no connection to the Collector agent
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FortiGate performance is slow on a large network with many users
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Users from the Windows AD network are not able to access the network
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Users on a particular computer (IP address) can not access the network
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Guest users do not have access to network
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Can’t find the DCagent service
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User logon events not received by FSSO Collector agent
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User list from Windows AD is empty
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Mac OS X users can’t access external resources after waking from sleep mode