Troubleshoot bootup issues
This section addresses problems you may experience in rare cases when powering on your FortiMail unit. If you continue to have problems, please contact customer support for assistance.
| It is rare that units experience any of the symptoms listed here. Fortinet hardware is reliable with a long expected operation life. |
When you cannot connect to the FortiMail unit through the network using CLI or the web UI, connect a PC directly to the FortiMail unit's management console using a serial connection. (The cable varies with the FortiMail model. See the model's quickstart guide for details.)
Open a terminal emulation interface, such as HyperTerminal, to act as the console. The issues covered in this section all refer to various potential bootup issues.
Once you have a direct console connection to the FortiMail unit, work through the following steps and keep a copy of the console's output messages. If you have multiple problems, go the problem closest to the top of the list first, and work your way down.