After the undelivered email remains in the deferred queue for five minutes, the mail appears under Monitor > Mail Queue > Mail Queue. This also means that email staying in the deferred queue for less than five minutes does not appear on the Mail Queue tab. |
To reduce the amount of hard disk space consumed by quarantined mail, regularly release or delete the contents of each recipient’s quarantine. |
GUI item | Description |
View (button) | Select a message and click View to see its contents. |
Delete (button) | Click to deleted the selected item. |
Resend (button) | Mark the check boxes of the rows corresponding to the email messages that you want to immediately retry to send, then click Resend. To determine if these retries succeeded, click Refresh. If a retry succeeds, the email will no longer appear in either the deferred mail queue or the dead mail folder. Otherwise, the retry has failed. |
Type | Select the directionality and priority level of email to filter the mail queue display. For details about email directionality, see “Incoming versus outgoing email messages”. • Default: Displays all email in the regular mail queue. • Incoming: Only displays the incoming email in the regular mail queue. • Outgoing: Only displays the outgoing email in the regular mail queue. • IBE: Only displays the IBE email in the regular mail queue. For information about IBE email, see “Configuring IBE encryption”. • Default-slow: Displays all email in the slow mail queue. • Incoming-slow: Displays the incoming email in the slow mail queue. • Outgoing-slow: Displays the outgoing email in the slow mail queue. • IBE-slow: Displays the IBE email in the slow mail queue. |
Search (button) | Select to filter the mail queue display by entering criteria that email must match in order to be visible. |
Session ID | Lists the Session-Id: message header of the email. |
Envelope From | Lists the sender (MAIL FROM:) of the email. |
Envelope To | Lists the recipient (RCPT TO:) of the email. |
Subject | Lists the email subjects. |
Reason | Lists the reasons why the email has been deferred, such as DNS lookup failure or refused connections. |
First Processed | Lists the date and time that the FortiMail unit first tried to send the email. |
Last Processed | Lists the date and time that the FortiMail unit last tried to send the email. |
Tries | Lists the number of times that the FortiMail unit has tried to send the email. |