Configuring system settings : Customizing GUI, replacement messages and email templates : Customizing replacement messages : Creating variables
Creating variables
In addition to the predefined variables, you can create new ones to customize replacement messages and email templates. Typically, these variables represent messages that you will use frequently. You can modify the variables that you create, but you cannot edit or delete the predefined variables.
To create a new variable
1. To create new variables to be used in custom messages, go to System > Customization > Custom Message. To create new variables to be used in email templates, go to System > Customization > Custom Email Template
2. Select a replacement message or email template where you want to add a new variable, and click Edit Variable.
The Edit Variable page appears.
3. Click New.
A dialog appears.
4. Configure the following:
• In Name, enter the variable name to use in the replacement message. Its format is: %%<variable_name>%%. For example, if you enter the word virus, this variable will appear as %%virus%% in the replacement message if you select to insert it. This is usually a simple and short form for a variable.
• In Display Name, enter words to describe the variable. For example, use virus name for the variable virus. The display name appears in the variable list when you select Insert Variables while customizing a message or creating a variable.
• In Content, enter the variable’s content. Click Insert Variables to include any other existing variables, if needed. For example, you may enter
The file %%FILE%% is infected with the virus %%VIRUS%%, and has been deleted
where %%FILE%% is the file name and %%VIRUS%% provides the virus name.
To add a color code, use HTML tags, such as <tr bgcolor="#3366ff">. You can select a color code, such as "#3366ff" in the HTML tag, from the color palette after selecting Insert Color Code.
5. Click Create.
 
Table 15: Default replacement message variables  
Variable
Description
Found under
%%FILE%%
The name of the file that is infected with a virus.
System > Customization > Custom Message > Replacement > Virus message
%%VIRUS%%
The name of the virus that has infected the file.
%%FILE%%
The name of the file that was removed from the email.
System > Customization > Custom Message > Replacement > Suspicious message
%%MESSAGE_ID%%
The ID of the quarantined email.
System > Customization > Custom Email Template > Report > Quarantine summary
%%QMSG_EMAIL_DELETE%%
Under email actions in the quarantine summary, the Delete link that, if being clicked, sends an email request to delete the quarantined message.
%%QMSG_FROM%%
The email address of the sender of the quarantined email
%%QMSG_WEB_DELETE%%
Under web actions in the quarantine summary, the Delete link that, if being clicked, sends a HTTP or HTTPS request to delete the quarantined message.
%%QUARANTINE_FROM%%
The start time of the quarantine summary.
%%QUARANTINE_TO%%
The end time of the quarantine summary.
System > Customization > Custom Email Template > Report > Quarantine summary
%%SPAM_DELETE_ALL_EMAIL%%
Under email actions in the quarantine summary, the Click Here link that, if being clicked, sends an email to delete all quarantined messages.
%%SPAM_DELETE_ALL_URL%%
Under spam web actions in the quarantine summary, the Click Here link that, if being clicked, sends a HTTP or HTTPS request to delete all quarantined messages.
%%SPAM_DELETE_SUBJECT%%
The subject of the email that is sent to delete a quarantined message when you click Delete under email actions in the quarantine summary.
%%SPAM_RELEASE_EMAIL%%
The email address, such as release‑ctrl@example.com, used to release an email from the recipient’s personal quarantine. For details, see “Configuring the quarantine control accounts”.
%%QMSG_DATE%%
The date and time when a message was quarantined.
%%QMSG_EMAIL_RELEASE%%
Under email actions in the quarantine summary, the Release link that, if being clicked, sends an email to have a quarantined message sent to you.
%%QMSG_SUBJECT%%
The subject of a quarantined message.
%%QMSG_WEB_RELEASE%%
Under web actions in the quarantine summary, the Release link that, if being clicked, releases the message to your inbox.
%%QUARANTINE_MESSAGES_
COUNT%%
The number of quarantined messages in this summary.
%%SPAMREPORT_SENDER%%
The email address, such as release‑ctrl-svr@example.com, used to send quarantine summaries.
System > Customization > Custom Email Template > Report > Quarantine summary
%%SPAM_DELETE_ALL_
SUBJECT%%
The subject of the email that is sent to delete all quarantined messages when you select Click Here under email actions in the quarantine summary.
%%SPAM_DELETE_EMAIL%%
The email address, such as delete‑ctrl@example.com, used to delete an email from the recipient’s personal quarantine. For details, see “Configuring the quarantine control accounts”.
%%SPAM_PREFERENCE%%
The Click Here link under Other in the quarantine summary that, if being clicked, opens your entire quarantine inbox for you to manage your preferences.
%%SPAM_RELEASE_
SUBJECT%%
The subject of the email that is sent to release a quarantined message when you click Release under email actions in the quarantine summary.
%%SERVICE_NAME%%
Copyright information of the secure message.
System > Customization > Custom Message > Secure message > Secure message footer
%%SERVICE_NAME%%
The From, To, and Subject lines of the secure message.
System > Customization > Custom Message > Secure message > Secure message header
%%ADMIN_SENDER%%
The sender’s address of this notification email.
System > Customization > Custom Email Template > Secure message > Account reset notification
%%LAST_NAME%%
The last name of the notification receiver.
%%MONTH%%
The month when the link in the notification to reset the account will expire.
%%TIME%%
The time when the link in the notification to reset the account will expire.
%%DAY%%
The day when the link in the notification to reset the account will expire.
System > Customization > Custom Email Template > Secure message > Account reset notification
%%LINK_URI%%
The link in the notification that you can click to complete the account reset.
%%SERVICE_NAME%%
Signature of the notification.
%%YEAR%%
The year when the link in the notification to reset the account will expire.
%%ADMIN_SENDER%%
The sender’s address of this notification email.
%%LAST_NAME%%
The last name of the notification recipient.
%%RECIPIENT%%
The email address of the notification recipient.
%%YEAR%%
The year when the notification was sent.
%%DAY%%
The day when the notification was sent.
%%MONTH%%
The month when the notification was sent.
%%SERVICE_NAME%%
Signature of the notification.
%%DAY%%
The day when the link in the notification to reset the password will expire.
System > Customization > Custom Email Template > Secure message > Password reset notification
%%LAST_NAME%%
The last name of the notification recipient.
%%MONTH%%
The month when the link in the notification to reset the password will expire.
%%TIME%%
The time when the link in the notification to reset the password will expire.
%%URI_HELP%%
The Help link in the notification about secure email.
%%FIRST_NAME%%
The first name of the notification recipient.
%%LINK_URI%%
The link in the notification that you can click to complete the password reset.
System > Customization > Custom Email Template > Secure message > Password reset notification
%%SERVICE_NAME%%
Signature of the notification.
%%URI_ABOUT%%
The About link in the notification about secure email.
%%YEAR%%
The year when the link in the notification to reset the password will expire.
%%ADMIN_SENDER%%
The sender’s address of this notification email.
%%LAST_NAME%%
The last name of the notification recipient.
%%RECIPIENT%%
The email address of the notification recipient.
%%YEAR%%
The year when the notification was sent.
%%DAY%%
The day when the notification was sent.
%%MONTH%%
The month when the notification was sent.
%%SERVICE_NAME%%
Signature of the notification.
%%ADMIN_SENDER%%
The sender’s address of this notification email.
System > Customization > Custom Email Template > Secure message > Secure message notification - Pull
%%SEMAIL_SUBJECT%%
The subject of the notification.
%%URI_HELP%%
The Help link in the notification about secure email.
%%LINK_URI%%
The link in the notification that you can click to open the secure message.
%%URI_ABOUT%%
The About link in the notification about secure email.
%%ADMIN_SENDER%%
The sender’s address of this notification email.
System > Customization > Custom Email Template > Secure message > Secure message notification - Push
%%URI_ABOUT%%
The About link in the notification about secure email.
System > Customization > Custom Email Template > Secure message > Secure message notification - Push
%%SEMAIL_SUBJECT%%
The subject of the notification.
%%URI_HELP%%
The Help link in the notification about secure email.
%%ADMIN_SENDER%%
The sender’s address of this notification email.
System > Customization > Custom Email Template > Secure message > User registration notification
%%LAST_NAME%%
The last name of the notification recipient.
%%RECIPIENT%%
The email address of the notification recipient.
%%YEAR%%
The year when the notification was sent.
%%DAY%%
The day when the notification was sent.
%%MONTH%%
The month when the notification was sent.
%%SERVICE_NAME%%
Signature of the notification.
%%ATTENDEE_ACTION%%
The action (accept, tentative, or reject) taken by the event attendee.
System > Customization > Custom Email Template > Notification > Calendar event notification
%%CALENDAR_SENDER%%
The email address from where the notification is sent.
%%CALENDAR_URL_NO%%
The event is rejected.
%%EVENT_FREQUENCY%%
The frequency of the event.
%%EVENT_ORGANIZER%%
the email address of the event organizer.
%%EVENT_TYPE%%
The type of the event.
%%TIME_END%%
The ending time of the event.
%%CALENDAR_ATTENDEE%%
The name of the person invited to this event.
%%CALENDAR_URL_MAYBE%%
The event is set to tentative by the attendee.
%%CALENDAR_URL_YES%%
The event is accepted by the attendee.
%%EVENT_LOCATION%%
The location where the event is to be held.
System > Customization > Custom Email Template > Notification > Calendar event notification
%%EVENT_TITLE%%
The nature of the event. For example, meeting or party.
%%TIME_BEGIN%%
The starting time of the event.