Maintaining the system : Backup and restore : Backing up and restoring the mailboxes : Viewing the mailbox backup/restoration status
Viewing the mailbox backup/restoration status
Go to Maintenance > System > Mail Data to view the progress if you are backing up or restoring mail data.
If backup and restoration are enabled, the appearance of this tab varies by:
whether the FortiMail unit is currently backing up or restoring mailboxes
whether the FortiMail unit has previously backed up or restored any mailboxes
whether the previous backup or restoration attempt was successful
 
Table 9: Backing up and restoring mailboxes from Maintenance > System > Mail Data
GUI item
Description
Automatically refresh interval
Select the interval in seconds to set how often the web UI automatically refreshes its display of this tab.
Refresh
(button)
Click to manually refresh the tab’s display.
Status
Indicates the current activity of mailbox data backup or restoration. If backup and restoration are currently disabled, the Status area of the Mail Data tab displays the message:
Backup/Restore is currently disabled.
To enable mailbox backups, see “Configuring mailbox backups”.
 
State
Displays he current mailbox backup or restoration status, one of:
IDLE: No backup or restoration is currently occurring. To begin a backup, at the bottom of the status section, click Click here to start a backup. To begin a restoration, in the Restore options section, click Restore.
BACKING UP: The FortiMail unit is currently creating a backup copy of the mailboxes to the backup media configured in “Configuring mailbox backups”.
RESTORING: The FortiMail unit is currently restoring a backup copy of the mailboxes from the backup media configured in “Configuring mailbox backups”.
STOPPING: You have cancelled a backup or restoration that was in progress, and the FortiMail unit is halting the backup or restoration process.
CHECKING: The FortiMail unit is currently checking the file system integrity of the backup media. This state occurs only if you have configured a block-level backup media (either a USB disk or iSCSI server) in “Configuring mailbox backups”.
FORMATTING: The FortiMail unit is currently formatting the file system of the backup media. This state occurs only if you have configured a block-level backup media (either a USB disk or iSCSI server) in “Configuring mailbox backups”.
If after some time the progress remains at 0%, or eventually silently reverts to an IDLE state without the backup or restoration having finished, the operation has failed. Verify connectivity with the backup media (this is especially true with NFS, SSH, and iSCSI backup methods, where network connectivity issues can cause the FortiMail’s attempt to mount the backup file system to fail). Also verify that you have configured the backup media correctly in “Configuring mailbox backups” and configured the restoration item correctly in “Restoring mailboxes from backups”.
Note: If a backup or restoration has failed, you may need to reboot the FortiMail unit before you can try again.
 
Objects Copied (Total)
Indicates the number of files transferred to or from the backup media so far, and the total amount that will be transferred when the backup or restoration is complete.
 
Bytes Copied (Total)
Indicates the number of bytes of data transferred to or from the backup media so far, and the total amount that will be transferred when the backup or restoration is complete.
 
Percentage Complete
Indicates the percentage of bytes of data transferred to or from the backup media so far.
If after some time the progress remains at 0%, or eventually silently reverts to an IDLE state without the backup or restoration having finished, the operation has failed. Verify connectivity with the backup media (this is especially true with NFS, SSH, and iSCSI backup methods, where network connectivity issues can cause the FortiMail’s attempt to mount the backup file system to fail). Also verify that you have configured the backup media correctly in “Configuring mailbox backups” and configured the restoration item correctly in “Restoring mailboxes from backups”.
 
Status
Indicates the step of the backup or restoration that is currently occurring, such as OK (stopping file systems).
 
Total number of errors is
Indicates the number of errors that occurred during the previous backup attempt. If any errors occurred, they may also be individually listed.
For example, if the backup media is an NFS server, and the NFS share could not be mounted, such as if the FortiMail unit could not contact the NFS server or did not have permissions to access the share, an error message similar to the following would appear:
failed to mount archive filesystem [protocol=nfs,host=192.168.1.10,port=2049,directory=/home/fortimail]
stopped, waiting for requested shutdown
watch dog stopped, killing backup process
This field appears only if the previous backup attempt was not successful.
Last Backup
Indicates the date and time of the previous backup attempt. If a backup has not yet occurred, this field displays the message, No backup has been run.
Last Restore
 
Indicates the date and time of the previous restoration attempt. If a restoration has not yet occurred, this field is empty.
Click here to start a backup
Click to manually initiate an immediate mailbox backup to the media configured in “Configuring mailbox backups”. Time required to complete a backup varies by the size of the backup and the speed of your network connection, and also by whether the backup is a full or incremental backup.
Alternatively, you can schedule the FortiMail unit to automatically back up the mailboxes. For details, see “Configuring mailbox backups”.
This link does not appear if a backup or restoration is currently in progress.
Click here to format backup device
If you use a USB device for backup, use this link to format the device for use with FortiMail.
Click here to check file system on backup device
If you use a USB device for backup, use this link to determine if the device is compatible for use with FortiMail.
Click here to stop the current backup
Click to cancel a backup that is currently in progress.
Time required to cancel the backup varies by the backup media, but may be up to 30 seconds.
This link appears only if a backup is currently in progress.
Click here to stop the current restore
Click to cancel a restore that is currently in progress.
Time required to cancel the restore varies by the restore media, but may be up to 30 seconds.
This link appears only if a restore is currently in progress.