pbx : ringgrp
Use this command to add and configure the extension groups. An extension group here is referred to a ring group and is a group of extensions that can be called using one number. You can configure the ring group to call all of the extensions in the group at the same time or to call the extensions one at a time until someone answers.
The order in which the members are added to the ring group does not match the order in which the FortiGate Voice unit calls them.
config pbx ringgrp
edit <ring_group_name>
set description <description_str>
set member <acd_group_member>
set no-answer-action {hangup | ivr | voicemail}
set strategy {ring‑all | sequential}
set voicemail-of-extension <extension_number>
edit <ring_group_name>
Enter the name for the group.
No default.
description <description_str>
A description of the extension group.
member <acd_group_member>
Enter the ACD member for the group.
No default.
no-answer-action {hangup | ivr | voicemail}
Enter the action that will be taken when none of the extensions in the ring group answers.
hangup — hand up and end the call.
ivr — return the caller to the attendant where they can try another extension.
voicemail — the caller is directed to the voicemail system where they can leave a message.
strategy {ring‑all | sequential}
Control how the extensions in the group are called by the ring group.
ring-all — calls all of the extensions in the group at the same time.
sequential — calls the extensions in the group one at a time in the order in which they have been added to the group.
voicemail-of-extension <extension_number>
Enter the extension number to use for voicemail if no one answers the call and no-answer-action is set to voicemail.