Special Fortinet Support commands
The commands described in this section are useful when you are troubleshooting an issue with the help of Fortinet Technical Support. Your Fortinet contact might ask you to run these commands to gather data they need to troubleshoot system issues.
execute backup diag_info
This command exports diagnostic information to a remote TFTP server. The following information is exported:
• System status
• Current configuration
• Hardware register values
• Event and DDoS attack log database
Use the following command syntax:
# execute backup diag_info tftp <tftp_server_ipaddress>
The filename generated stems from the appliance serial number and date. For example, diag_info-FI-1KB0000000007-2015-03-07-16-57.tgz.
The archive includes four files with filenames similar to the following:
back_status-FI-1KB0000000007-2015-03-07-16-57
back_cfg-FI-1KB0000000007-2015-03-07-16-57
back_hw_reg-FI-1KB0000000007-2015-03-07-16-57
back_logs-FI-1KB0000000007-2015-03-07-16-57.tgz
The logs archive includes four files with filenames similar to the following:
elog@002e0000000001.MAI
elog@002e0000000001.MAD
dlog.MAI
dlog.MAD
execute backup hw_reg
This command exports a dump file of the TP2 register data to a remote TFTP server.
Use the following command syntax:
#execute backup hw_reg tftp <filename> <tftp_server_ipaddress>
NUM Boards = 2,
Connecting to tftp server <tftp_server_ipaddress> ...
Please wait...
#
Send TP2 Register dump to tftp server OK.
get system sensors
Use this command to display the status of system sensors. The following is an example:
FI200B3914000001 # get system sensors
Sensor ID | Reading | Units | State | LNR | LC | LNC | UNC | UC | UNR
-------------------------------------------------------------------------------------------------------
AD_+3.3V | 3.320 | Volts | ok | 2.976 | 3.044 | 3.148 | 3.474 | 3.578 | 3.646
AD_+5V | 5.047 | Volts | ok | 4.508 | 4.606 | 4.753 | 5.268 | 5.415 | 5.513
AD+12V | 12.272 | Volts | ok | 10.207 | 10.443 | 10.856 | 13.216 | 13.570 | 13.806
AD_VCORE_CPU | 0.921 | Volts | ok | 0.333 | 0.343 | 0.353 | 1.607 | 1.656 | 1.686
AD_VTT_CPU | 1.049 | Volts | ok | 0.951 | 0.970 | 1.000 | 1.107 | 1.137 | 1.156
AD_VSA_CPU | 0.931 | Volts | ok | 0.735 | 0.745 | 0.774 | 1.029 | 1.058 | 1.068
AD_DDR3_VDQ1 | 1.499 | Volts | ok | 1.215 | 1.245 | 1.284 | 1.597 | 1.627 | 1.656
NCT +1.05V | 1.040 | Volts | ok | 0.960 | 0.976 | 1.008 | 1.104 | 1.136 | 1.168
NCT 12V_FET | 12.096 | Volts | ok | 10.368 | 10.560 | 10.944 | 13.248 | 13.632 | 13.824
NCT MAIN_12V | 12.096 | Volts | ok | 10.368 | 10.560 | 10.944 | 13.248 | 13.632 | 13.824
NCT VCC1_8_BP | 1.792 | Volts | ok | 1.632 | 1.664 | 1.712 | 1.904 | 1.952 | 1.984
NCT +1.8V | 1.776 | Volts | ok | 1.632 | 1.664 | 1.712 | 1.904 | 1.952 | 1.984
NCT V1_2_56321| 1.216 | Volts | ok | 1.088 | 1.104 | 1.152 | 1.264 | 1.296 | 1.328
NCT +DDR3_VTT | 0.736 | Volts | ok | 0.688 | 0.704 | 0.720 | 0.800 | 0.816 | 0.832
NCT RPS_12V | 0.000 | Volts | nr | 10.368 | 10.560 | 10.944 | 13.248 | 13.632 | 13.824
NCT7904D 3VDD | 3.264 | Volts | ok | 2.976 | 3.072 | 3.168 | 3.504 | 3.600 | 3.648
NCT7904D 3VSB | 3.264 | Volts | ok | 2.976 | 3.072 | 3.168 | 3.504 | 3.600 | 3.648
NCT7904D VTT | 1.040 | Volts | ok | 0.960 | 0.976 | 1.008 | 1.104 | 1.136 | 1.168
NCT7904D VBAT | 3.072 | Volts | ok | 2.736 | 2.784 | 2.880 | 3.504 | 3.600 | 3.648
TD1 | 37.000 | degrees C | ok | na | na | na | 75.000 | 80.000 | 85.000
TD2 | 32.000 | degrees C | ok | na | na | na | 65.000 | 70.000 | 75.000
TD3 | 30.000 | degrees C | ok | na | na | na | 65.000 | 70.000 | 75.000
DTS CPU | 35.000 | degrees C | ok | na | na | na | 100.000 | 105.000 | 106.000
CPU Core 0 | 33.000 | degrees C | ok | na | na | na | 100.000 | 105.000 | 106.000
CPU Core 1 | 32.000 | degrees C | ok | na | na | na | 100.000 | 105.000 | 106.000
CPU Core 2 | 37.000 | degrees C | ok | na | na | na | 100.000 | 105.000 | 106.000
CPU Core 3 | 35.000 | degrees C | ok | na | na | na | 100.000 | 105.000 | 106.000
TS1 | 34.000 | degrees C | ok | na | na | na | 75.000 | 80.000 | 85.000
TS2 | 29.000 | degrees C | ok | na | na | na | 70.000 | 75.000 | 80.000
TS3 | 31.000 | degrees C | ok | na | na | na | 70.000 | 75.000 | 80.000
TS4 | 27.000 | degrees C | ok | na | na | na | 70.000 | 75.000 | 80.000
Fan 1 | 6400.000 | RPM | ok | 100.000 | 200.000 | 300.000 | 23000.00| 24000.00| 25000.000
Fan 2 | 6500.000 | RPM | ok | 100.000 | 200.000 | 300.000 | 23000.00| 24000.00| 25000.000
Fan 3 | 6500.000 | RPM | ok | 100.000 | 200.000 | 300.000 | 23000.00| 24000.00| 25000.000
Fan 4 | 6300.000 | RPM | ok | 100.000 | 200.000 | 300.000 | 23000.00| 24000.00| 25000.000
Fan 5 | 6400.000 | RPM | ok | 100.000 | 200.000 | 300.000 | 23000.00| 24000.00| 25000.000
PS Temp 1 | 22.000 | degrees C | ok | na | na | na | 70.000 | 75.000 | 80.000
PS Temp 2 | 26.000 | degrees C | ok | na | na | na | 80.000 | 85.000 | 90.000
PS Fan 1 | 7168.000 | RPM | ok | 128.000 | 256.000 | 384.000 | 15104.00| 18048.00| 20096.000
PS VIN | 111.000 | Volts | ok | 34.000 | 36.000 | 38.000 | 250.000 | 254.000 | 255.000
PS VOUT_12V | 12.285 | Volts | ok | 10.836 | 11.088 | 11.466 | 12.600 | 12.915 | 13.167
PS IIN | 0.126 | Amps | ok | na | na | na | 13.230 | 13.608 | 13.923
PS IOUT_12V | 7.000 | Amps | ok | na | na | na | 30.500 | 31.500 | 32.000
PS PIN | 48.000 | Watts | ok | na | na | na | 472.000 | 488.000 | 500.000
PS POUT | 84.000 | Watts | ok | na | na | na | 380.000 | 392.000 | 400.000
PS Status | 0x0 | discrete | 0x0100| na | na | na | na | na | na
INA219 PS Vsht| 0.004 | Volts | ok | na | na | na | 0.030 | 0.031 | 0.032
INA219 PS Vbus| 12.160 | Volts | ok | 10.880 | 11.136 | 11.392 | 12.672 | 13.056 | 13.312
INA219 PS Pwr | 45.000 | Watts | ok | na | na | na | 380.000 | 392.500 | 400.000
INA219 PS Curr| 3.500 | Amps | ok | na | na | na | 30.500 | 31.500 | 32.000
Chassis FRU | 0x0 | discrete | 0x1080| na | na | na | na | na | na
Version change| na | discrete | na | na | na | na | na | na | na
TP2 1 Presence| 0x0 | discrete | 0x0100| na | na | na | na | na | na
TP2 2 Presence| 0x0 | discrete | 0x0200| na | na | na | na | na | na
TP2 1 Enable | 0x0 | discrete | 0x0100| na | na | na | na | na | na
TP2 2 Enable | 0x0 | discrete | 0x0100| na | na | na | na | na | na
TP2 1 TS | na | degrees C | na | na | na | na | 70.000 | 75.000 | 80.000
TP2 2 TS | 40.000 | degrees C | ok | na | na | na | 70.000 | 75.000 | 80.000