FortiConverter is a single-user application. Using more than one user account may invalidate the Hardware ID. If multiple users require the application, Fortinet recommends that you install it using a single, shared account, on a remotely accessible host.
- A hardware layer change generates a new hardware identifier. For a physical host, this could occur when installing the application on a new laptop, or installing a memory extension or a new network card. For a virtual host, such as VMware, the hardware identified may change because of an update in the virtualization software, or because of a change to the virtual hardware configuration for that virtual host.
- Windows updates might affect the hardware ID, particularly .Net framework updates.
- If your license does change, contact customer services, firstname.lastname@example.org, include your serial number, previous hardware identifier, and new hardware identifier. Customer services can update your FortiCare records and you can then download the replacement license from the support portal.