Click on the Halt/Shutdown System configuration tab to display the following. Click on the Halt button to shut down your FortiADC.

Click on the Save System State configuration tab to display the following. In this screen you can set up a Save State or system information archive that contains various configuration files, logs, and other information used by Support to help diagnose problems you are having with FortiADC. The file can be saved locally or uploaded to an FTP server.

1. Click on the Maintenance tab and then Save State to display the following:
   

2. Enter a File Name for the archive. This should be in the format: hostname-tag-date_time-collect.tbz If desired, enter a unique tag for the archive file name in the Tag field which will be included in the archive file name. If a tag is not entered, the file name will be in the format specified, however, without that tag element.
3. Select either the Local or FTPURL option in the Destination pane.

1. If you select Local, the archive will be saved in the default “save” directory specified in your web browser options.

2. If you select FTP URL, enter the URL of the FTP site on which you will upload the archive file.The URL should be in the format: ftp://[user[:password]@]server/[path/].

4. Select the Save State button to create the archive. Once FortiADC collects the information for the archive, a dialog box is displayed by your browser to open or save the archive.
5. If you require technical support, open your email client and send the file you saved to support@coyotepoint.com as an attachment or provide the URL (with credentials) for the FTP site on which the archive now resides. Explain the nature of your problem in the email, or just include the support ticket number you were given previously by Fortinet Support.