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Registering Your Product

Fortinet customer services (such as firmware updates and technical support) require product registration. Take a moment now to register your product at the Fortinet Customer Service and Support web site:

https://support.fortinet.com

Before you can register, you will need:

  1. Access to a new or existing Support Account. Information on how to create and manage a support account is provided in the Fortinet Support Portal User Guide. If your organization already has an account, obtain the user name and password information from your local account administrator to log in.
  2. The serial number of the unit you want to register. You can find this information using either the CLI or the GUI after powering up your appliance:
  1. To use the CLI, log in to the CLI (over the serial console or, if networking is configured, using SSH over an appropriately configured subnet) and enter the following CLI command:

eqcli > version.

Record the System Serial Number from the command output.

  1. If networking is configured and the GUI has been enabled on a subnet., you can also get the serial number from the System Information widget on the GUI dashboard. The Dashboard appears automatically when you log into the GUI.

Once you have obtained both the login credentials of a support account and the System Serial Number of the unit to register, do the following:

  1. Log in to https://support.fortinet.com using the login credentials obtained above.
  2. Follow the instructions provided in the Registration Frequently Asked Questions under the heading “How do I register a Fortinet device?” to register your FortiADC. When requested, enter the System Serial Number you obtained above into the appropriate form. Once registration is completed, the appliance serial number and other information will appear in the FortiCare Registration area.
  3. Your FortiADC system is now registered. If your system can connect to the internet, you can now update the support information displayed in the CLI and GUI by doing one of the following:
  1. In the CLI, enter the following to update the support information on your unit:

eqcli > forticare registration

View the updated Support information (including Last refresh date, Support end, and Email) by entering:

eqcli > version

  1. In the GUI, select the System configuration tab on the left navigational pane and then click on Global > Dashboard. The System Information widget on the right pane will indicate the Support information (including Last refresh date, Support end, and Email). Click on the Refresh button to update the registration information.

Note - The registration information does not update automatically in either the CLI or the GUI; you must use either the CLI "forticare registration" command or the Refresh button in the Dashboard’s System Information widget to update.